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Hi, how can I help you?: Automating enterprise IT support help desks.
Senthil Mani
Neelamadhav Gantayat
Rahul Aralikatte
Monika Gupta
Sampath Dechu
Anush Sankaran
Shreya Khare
Barry Mitchell
Hemamalini Subramanian
Hema Venkatarangan
Published in:
CoRR (2017)
Keyphrases
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knowledge management
data sets
genetic algorithm
information management
information systems
case study
end users
design process
enabling technologies