A novel methodology for evaluating the risk of CRM projects in fuzzy environment.
Abbas KeramatiSalman Nazari ShirkouhiH. MoshkiMasoud Afshari-MofradEisa Maleki BernetiPublished in: Neural Comput. Appl. (2013)
Keyphrases
- minimum risk
- case study
- fuzzy logic
- fuzzy sets
- fuzzy clustering
- real time
- risk management
- membership functions
- customer relationship management
- dynamic environments
- fuzzy rules
- robotic systems
- software development
- fuzzy systems
- design methodology
- fuzzy set theory
- software engineering
- fuzzy cognitive maps
- genetic algorithm