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Business Process Management: A Survey among Small and Medium Sized Enterprises.
Patrick Feldbacher
Peter Suppan
Christina Schweiger
Robert Singer
Published in:
S-BPM ONE (2011)
Keyphrases
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business process management
small and medium sized enterprises
business processes
business process
electronic commerce
information and communication technologies
service oriented
information systems
enterprise architecture
social networks
web services
process model
real world
life cycle
emergency management