Key factors that improve knowledge-intensive business processes which lead to competitive advantage.
Selena AureliDaniele GiampaoliMassimo CiambottiNick BontisPublished in: Bus. Process. Manag. J. (2019)
Keyphrases
- business processes
- competitive advantage
- knowledge intensive
- key factors
- business process
- knowledge management
- workflow management
- knowledge acquisition
- technological innovation
- web services
- business environment
- factors affecting
- workflow management systems
- inter organizational
- process model
- law enforcement
- business strategy
- business process models
- competitive environment
- market competition
- workflow systems
- customer relationship management
- software development
- business process management
- social networks
- real world