The Impacts of Information Technology Enabled Services on Service Innovations: A Case Study in a Publishing Company.
Yao Chin LinPing Heng TsaiNhu Hang HaPublished in: APSCC (2011)
Keyphrases
- customer service
- information technology
- service providers
- web services
- service discovery
- service oriented
- service composition
- business strategy
- information services
- service delivery
- customer support
- service quality
- public services
- case study
- network services
- mobile services
- information society
- service oriented architecture
- business activities
- service provision
- service platform
- service management
- loosely coupled
- rapidly in recent years
- technological innovations
- service requirements
- information systems
- end users
- service provisioning
- service integration
- service systems
- government agencies
- grid services
- service selection
- web service composition
- service offerings
- marketing campaigns
- service description
- computing environments
- information infrastructure
- government information
- call center
- customer satisfaction
- context aware services
- knowledge management
- e government
- value added services
- financial services
- semantic web services
- internet services
- configuration management
- directory service
- search computing
- business managers
- ubiquitous computing environments
- video on demand
- online services
- ubiquitous computing
- message delivery
- innovation diffusion
- context aware
- access points