Analyzing the Impact of Customer Service Chatbots on User Satisfaction.
Elkana Rahadian Putra AntonioMuhammad Farras FadhilahFikri FaiqRenaldy FredyanHady PranotoPublished in: IIAI-AAI-Winter (2023)
Keyphrases
- user satisfaction
- customer service
- customer satisfaction
- service quality
- information systems
- inventory control
- perceived usefulness
- customer behavior
- governmental organizations
- quality attributes
- information quality
- customer support
- structural equation modeling
- graphical models
- web services
- databases
- call center
- negative impact
- objective measures
- kolmogorov smirnov