Login / Signup
The Virtual Service Value-Chain: Disruptive Technology Delivering Competitive Advantage for the Services Industry.
John Hamilton
Published in:
ICEB (2004)
Keyphrases
</>
competitive advantage
service quality
financial services
strategic advantage
business environment
business analytics
service providers
business processes
customer satisfaction
web services
service oriented
knowledge management
service platform
market share
competitive environment
service discovery
electronic commerce
technological innovation
business information
customer relationship management
lifecycle management
business opportunities
absorptive capacity
user satisfaction
public services
case study
information services
mobile services
value added services
human capital
information systems
market competition
point of sale
quality of service
service oriented architecture
st century
high tech
customer service
service delivery
ubiquitous computing
search computing
business models
network infrastructure
service description
real time