The Virtual Service Value-Chain: Disruptive Technology Delivering Competitive Advantage for the Services Industry.
John HamiltonPublished in: ICEB (2004)
Keyphrases
- competitive advantage
- service quality
- financial services
- strategic advantage
- business environment
- business analytics
- service providers
- business processes
- customer satisfaction
- web services
- service oriented
- knowledge management
- service platform
- market share
- competitive environment
- service discovery
- electronic commerce
- technological innovation
- business information
- customer relationship management
- lifecycle management
- business opportunities
- absorptive capacity
- user satisfaction
- public services
- case study
- information services
- mobile services
- value added services
- human capital
- information systems
- market competition
- point of sale
- quality of service
- service oriented architecture
- st century
- high tech
- customer service
- service delivery
- ubiquitous computing
- search computing
- business models
- network infrastructure
- service description
- real time