Concept to Support a Cost Effective Implementation of Information Technology Service Management according to ISO 20000.
Jan-Helge DeutscherCarsten FeldenPublished in: AMCIS (2010)
Keyphrases
- cost effective
- service management
- information technology
- low cost
- cost effectiveness
- context awareness
- information systems
- business management
- service delivery
- network management
- environmentally friendly
- information and communication technologies
- data center
- life cycle
- data centric
- ambient intelligence
- knowledge management
- case study
- e learning
- real time