Between artificial intelligence and customer experience: a literature review on the intersection.
Melise PeruchiniGustavo Modena da SilvaJulio Monteiro TeixeiraPublished in: Discov. Artif. Intell. (2024)
Keyphrases
- literature review
- artificial intelligence
- case study
- fuzzy theory
- intelligent systems
- current issues
- electronic commerce
- information systems development
- public libraries
- expert systems
- design science
- software engineering
- user experience
- computer science
- computational intelligence
- customer satisfaction
- customer service
- customer behavior