Towards Conversational E-Government - An Experts' Perspective on Requirements and Opportunities of Voice-Based Citizen Services.
Matthias BaldaufHans-Dieter ZimmermannPublished in: HCI (24) (2020)
Keyphrases
- e government
- government services
- service delivery
- public services
- government information
- service provision
- governmental organizations
- service offerings
- public sector
- digital government
- electronic government
- public administration
- service oriented
- knowledge management
- developing countries
- government websites
- government agencies
- technical solutions
- information and communication technologies
- context aware
- federal government
- inter organizational
- federal agencies
- government organizations
- information sharing
- artificial intelligence
- service oriented architecture
- service providers
- web services