The Intangibility of E-Services: Effects on Artificiality, Perceived Risk, and Adoption.

Mauricio Featherman John D. Wells

Published in: HICSS (2004)

Keyphrases

perceived risk
negative impact
internet banking
perceived usefulness
service providers
positive effects
web services
end users
hong kong
mobile services
e government
structural equation modeling
subjective norm
information technology
government services
security threats