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Cost and revenue analysis of an impatient customer queue with second optional service and working vacations.
P. Vijaya Laxmi
Kanithi Jyothsna
Published in:
Commun. Stat. Simul. Comput. (2022)
Keyphrases
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call center
single server
queue length
queueing model
steady state
arrival rate
heavy traffic
service times
holding cost
web services
data analysis
statistical analysis
customer satisfaction
special case
customer service
marketing campaigns