Making Service Logic Explicit: Findings from Business-to-Business Case Study.
Harri TöhönenMikko HeiskalaEsko HannulaPublished in: ICSS (2010)
Keyphrases
- case study
- business process
- business processes
- information systems
- business models
- business intelligence
- data mining
- real world
- decision making
- service delivery
- electronic commerce
- telecommunications industry
- business applications
- mission critical
- enterprise systems
- knowledge management
- service management
- business rules
- cloud computing
- return on investment
- customer service
- service providers
- virtual enterprise
- classical logic
- mobile services
- virtual organization
- web services
- end users
- service provision