Customer agility and responsiveness through big data analytics for public value creation: A case study of Houston 311 on-demand services.
Akemi Takeoka ChatfieldChristopher G. ReddickPublished in: Gov. Inf. Q. (2018)
Keyphrases
- big data analytics
- customer service
- service oriented architecture
- big data
- public services
- service oriented
- electronic commerce
- supply chain
- service providers
- web services
- potential customers
- customer data
- cloud computing
- service composition
- service requirements
- case study
- business process
- end users
- software systems
- market segments
- business environment
- data mining
- public administration
- decision support
- customer behavior
- distributed systems
- e government
- customer relationship management
- database systems