Web System Upgrading with Transaction Failure and Strategic Customers.
Xiaoxue DengZhong LiuJinxing XieHuachun XiongPublished in: IEEE Trans. Syst. Man Cybern. Syst. (2014)
Keyphrases
- website
- web applications
- web documents
- database
- web pages
- semantic web
- web technologies
- case study
- web data
- customer retention
- transaction data
- customer satisfaction
- link analysis
- web resources
- linked data
- user generated content
- end users
- transaction management
- customer service
- transaction model
- decision making
- competitive environment
- data mining