Using Personal Ontology in Evaluating Service Quality.
Jeng-Shin HungAlan LiuPublished in: IEEE SCC (2007)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- quality of service
- user satisfaction
- knowledge base
- domain knowledge
- call center
- online shopping
- semantic information
- domain ontology
- competitive advantage
- personal information
- semantic web
- information systems
- domain specific
- knowledge representation
- information quality
- job satisfaction
- competitive environment