Haptic Sensory Perception and Customer Experience in a 360-Virtual Store: Does Time Spent Play a Role?
Yuyu WangHeli HallikainenNino RuusunenTommi LaukkanenPublished in: HICSS (2022)
Keyphrases
- virtual environment
- virtual reality
- high fidelity
- electronic commerce
- augmented reality
- force feedback
- virtual world
- information processing
- game playing
- sensory data
- mixed reality
- customer behavior
- customer service
- customer relationship management
- haptic interaction
- human perception
- data sets
- neural network
- motor control
- haptic device
- visual processing
- service times
- call center
- online game
- visual perception
- computer graphics