Business perceptions and satisfaction with e-government: Findings from a Canadian survey.
Christopher G. ReddickJeffrey RoyPublished in: Gov. Inf. Q. (2013)
Keyphrases
- e government
- technology acceptance
- service delivery
- government organizations
- survey instrument
- inter organizational
- information systems
- knowledge management
- public sector
- electronic government
- digital government
- government services
- governmental organizations
- attitudes toward
- business processes
- developing countries
- public administration
- survey data
- business process
- organizational culture
- government agencies
- electronic commerce
- case study
- user satisfaction
- information sharing
- computer self efficacy
- federal government
- factors influencing
- customer satisfaction
- business rules
- service quality
- business models
- public services
- government officials
- technical solutions
- secure information sharing
- united nations
- information infrastructure
- online services
- social influence
- end to end
- supply chain
- web services