Integrating IT service management requirements into the organizational management system.
Antoni Lluís MesquidaAntònia Mas PicahacoPublished in: Comput. Stand. Interfaces (2015)
Keyphrases
- management system
- information technology
- information systems
- requirements engineering
- decision support system
- database management systems
- data sets
- case study
- end user computing
- change management
- service management
- organizational learning
- functional requirements
- service provision
- critical success factors
- enterprise architecture
- user requirements
- end to end
- knowledge sharing
- software engineering
- decision making