Ontology-supported FAQ processing and ranking techniques.
Sheng-Yuan YangFang-Chen ChuangCheng-Seen HoPublished in: J. Intell. Inf. Syst. (2007)
Keyphrases
- domain knowledge
- knowledge base
- domain specific
- real time
- customer service
- data processing
- ranking algorithm
- domain ontology
- ranking functions
- machine learning
- web search
- link analysis
- semantically enhanced
- semantically rich
- user feedback
- keyword search
- information processing
- information retrieval systems
- co occurrence
- information systems
- databases