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Factors Influencing Live Customer Support Chat Services: An Empirical Investigation in Kuwait.
Ahmed Elmorshidy
Mohamed M. Mostafa
Issam El-Moughrabi
Husain Almezen
Published in:
J. Theor. Appl. Electron. Commer. Res. (2015)
Keyphrases
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factors influencing
customer support
customer service
factors affecting
high tech
technical support
customer satisfaction
world wide
mass collaboration
service quality
real time
call center
service management
web services
context aware
service providers