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Decision support for service transition management Enforce change scheduling by performing change risk and business impact analysis.
Thomas Setzer
Kamal Bhattacharya
Heiko Ludwig
Published in:
NOMS (2008)
Keyphrases
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decision support
change impact analysis
root cause analysis
impact analysis
decision making
knowledge management
management system
decision support system
information systems
service delivery
business intelligence
object oriented
life cycle