Knowledge Management Challenges in Collaborative Design of a Virtual Call Centre.
Marcin SikorskiIgor GarnikBohdan LudwiszewskiJan WyrwinskiPublished in: KES (2) (2011)
Keyphrases
- collaborative design
- knowledge management
- engineering design
- computer supported
- design process
- partner selection
- conflict resolution
- knowledge management systems
- product design
- multi agent
- collaborative learning
- virtual environment
- knowledge sharing
- knowledge engineering
- organizational learning
- case study
- information systems
- object oriented
- information technology
- real world
- learning activities
- software development
- information exchange
- decision making
- genetic algorithm