Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach.
Daekook KangYongtae ParkPublished in: Expert Syst. Appl. (2014)
Keyphrases
- sentiment analysis
- customer satisfaction
- mobile services
- customer reviews
- online reviews
- opinion mining
- product reviews
- sentiment classification
- service quality
- product features
- mobile devices
- sentence level
- text classification
- text mining
- information services
- user satisfaction
- mobile applications
- natural language processing
- user generated
- mobile users
- user experience
- sentiment lexicon
- mobile technologies
- mobile learning
- public opinion
- business process
- mobile phone
- data analysis
- information retrieval
- databases