Service Customization: Optimizing Value Creation and Capture by Designing the Customer Journey.
Jürg MeierhoferChristoph HeitzPublished in: SDS (2021)
Keyphrases
- customer service
- customer satisfaction
- service times
- service requirements
- call center
- service quality
- service discovery
- web services
- service providers
- processor sharing
- user interface
- management system
- neural network
- customer support
- product information
- data sets
- heavy traffic
- service composition
- customer behavior
- e government
- customer requirements
- multimedia
- customer loyalty