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Classification of emotions and evaluation of customer satisfaction from speech in real world acoustic environments.
Luis Felipe Parra-Gallego
Juan Rafael Orozco-Arroyave
Published in:
Digit. Signal Process. (2022)
Keyphrases
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customer satisfaction
real world
emotion classification
emotional speech
emotion recognition
service quality
information systems
user satisfaction
pattern recognition
feature vectors
speech recognition
data mining
website
marketing strategies
customer retention