Cloud or In-House Service? Strategic Joining and Social Optimality in Hybrid Service Systems With Retrial Orbit.
Sheng ZhuJinting WangWei Wayne LiPublished in: IEEE Syst. J. (2023)
Keyphrases
- service systems
- queueing model
- steady state
- arrival rate
- stationary distribution
- service oriented
- single server
- service times
- service requests
- call center
- cloud computing
- web technologies
- social media
- heavy traffic
- stochastic models
- state dependent
- queueing networks
- social networks
- decision making
- service level
- enterprise systems
- markov chain
- case study
- queue length
- service composition
- service selection
- random walk