Specifying Enabling Services in Telecommunications Service Systems.

Jochen Wulf Thorsten Hau Rüdiger Zarnekow Walter Brenner

Published in: AMCIS (2009)

Keyphrases

service systems
web technologies
service oriented
service requests
service level
enterprise systems
arrival rate
call center
service selection
web services
end users
queue length
special case
service composition
service oriented architecture
stochastic models