The Effectiveness of e-Service in the Public Sector: A Local Government Perspective.
Mehdi AsgarkhaniPublished in: ECEG (2005)
Keyphrases
- public sector
- e government
- service delivery
- electronic government
- public services
- information sharing
- current practices
- public administration
- environmental factors
- databases
- inter organizational
- real time
- service providers
- government services
- business process change
- public policy
- service quality
- social sciences
- user satisfaction
- service oriented
- end to end
- knowledge management
- artificial neural networks