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The Cobbler's children: applying total quality management to business process improvement, information engineering and software engineering.

William E. Hefley
Published in: ACM SIGSOFT Softw. Eng. Notes (1993)
Keyphrases
  • software engineering
  • databases
  • artificial intelligence
  • information systems
  • software process
  • process improvement
  • database
  • real world
  • case study
  • software projects
  • web technologies