Expert System Applications in Customer Service.
Stephen SchonOmar Keith HelferichPublished in: Data Base (1989)
Keyphrases
- customer service
- expert systems
- knowledge acquisition
- knowledge engineering
- inventory control
- customer behavior
- customer satisfaction
- knowledge base
- fuzzy logic
- knowledge based systems
- artificial intelligence
- intelligent systems
- computational intelligence
- probability distribution
- cooperative
- databases
- customer support