Ontological Approach in Smart Service Systems: A Literature Review.

My Hang Vu Thi Thang Le Dinh Md Saidur Rahman Annie Brasseur

Published in: AMCIS (2023)

Keyphrases

literature review
service systems
web technologies
case study
service level
service oriented
enterprise systems
current issues
heavy traffic
queueing model
cloud computing
call center
real world
mobile devices
web documents
steady state