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Social network analytics for churn prediction in telco: Model building, evaluation and network architecture.
María Óskarsdóttir
Cristián Bravo
Wouter Verbeke
Carlos Sarraute
Bart Baesens
Jan Vanthienen
Published in:
Expert Syst. Appl. (2017)
Keyphrases
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network architecture
social networks
artificial neural
churn prediction
neural network
neural network model
data mining
evaluation method
real world
social network analysis
telecommunication services
decision making
decision trees
support vector
social media
fuzzy logic