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Anger detection in call center dialogues.

Dimitris PappasIon AndroutsopoulosHaris Papageorgiou
Published in: CogInfoCom (2015)
Keyphrases
  • call center
  • object detection
  • asymptotically optimal
  • detection algorithm
  • service level
  • facial expressions
  • service quality
  • arrival rate
  • heavy traffic
  • cooperative
  • customer service