Research on the Evaluation Method of E-commerce Logistics Service Quality Based on Text Analysis.
Zhuqing HuZhiqing ZhangMeng LiPublished in: WHICEB (2017)
Keyphrases
- text analysis
- evaluation method
- service quality
- electronic commerce
- customer loyalty
- customer satisfaction
- evaluation methods
- text mining
- service providers
- evaluation model
- information extraction
- natural language processing
- user satisfaction
- quality of service
- information quality
- text documents
- competitive advantage
- fuzzy comprehensive evaluation method
- online shopping
- call center
- credit risk
- fuzzy comprehensive evaluation
- information systems
- analytic hierarchy process
- image classification
- natural language
- databases
- real time