ISS-QUAL: A Measure of Service Quality for the Information Systems Function.
Robert E. MillerBill C. HardgraveThomas W. JonesPublished in: Inf. Syst. Manag. (2013)
Keyphrases
- service quality
- information systems
- information quality
- customer satisfaction
- user satisfaction
- service providers
- electronic commerce
- online shopping
- quality of service
- information technology
- competitive advantage
- technology acceptance
- competitive environment
- internet shopping
- systems development
- incident management
- job satisfaction
- knowledge management
- decision making