Customer Satisfaction: Moderator of e-Business Performance and e-Business Liveability.
Fahad AlgarniYen CheungVincent C. S. LeeAzmat UllahPublished in: J. Softw. (2015)
Keyphrases
- service quality
- customer satisfaction
- customer service
- user satisfaction
- service providers
- online shopping
- electronic commerce
- marketing strategies
- competitive advantage
- quality of service
- information quality
- customer reviews
- business models
- electronic business
- call center
- databases
- customer loyalty
- factors affecting
- expert systems
- decision making
- information systems