Foreebank: Syntactic Analysis of Customer Support Forums.
Rasoul KaljahiJennifer FosterJohann RoturierCorentin RibeyreTeresa LynnJoseph Le RouxPublished in: EMNLP (2015)
Keyphrases
- syntactic analysis
- customer support
- semantic analysis
- customer service
- technical support
- world wide
- high tech
- language processing
- word sense disambiguation
- customer satisfaction
- call center
- natural language text
- service quality
- noun phrases
- context aware
- databases
- information extraction
- database systems
- feature selection
- artificial intelligence