Measuring Customer Satisfaction on Software-Based Products and Services: A Requirements Engineering Perspective.
Ezekiel Uzor OkikeSeamogano MosanakoPublished in: ICICT (2) (2019)
Keyphrases
- requirements engineering
- customer satisfaction
- service quality
- software intensive systems
- customer support
- customer reviews
- requirements specification
- product design
- customer service
- software development
- software engineering
- life cycle
- goal oriented
- customer data
- service providers
- requirements elicitation
- information systems
- software systems
- online shopping
- development process
- user satisfaction
- web services
- requirements engineering process
- systems development
- software process
- customer loyalty
- business process
- software requirements
- marketing strategies
- electronic commerce
- end users
- information quality
- customer behavior
- customer retention
- software components
- real world
- product information
- software design
- software architecture
- source code