Product Customer Satisfaction Measurement Based on Multiple Online Consumer Review Features.

Yiming Liu Yinze Wan Xiaolian Shen Zhenyu Ye Juan Wen

Published in: Inf. (2021)

Keyphrases

customer satisfaction
customer reviews
online shopping
product design
service quality
consumer behavior
user satisfaction
life cycle
online consumer
databases
text mining
knowledge management
statistically significant
customer service
customer support