Social Interactions or Business Transactions? What customer reviews disclose about Airbnb marketplace.
Giovanni QuattroneAntonino NoceraLicia CapraDaniele QuerciaPublished in: CoRR (2020)
Keyphrases
- social interaction
- customer reviews
- business transactions
- electronic commerce
- opinion mining
- business processes
- customer satisfaction
- online product reviews
- product features
- business models
- social media
- user generated content
- social networks
- positive or negative
- sentiment analysis
- access control
- social behavior
- service quality
- artificial intelligence
- electronic markets
- automatically extracting
- web services
- decision making
- mutual understanding