Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management.
Carman K. M. LeeHenry C. W. LauS. K. KwokGeorge T. S. HoPublished in: Int. J. Serv. Technol. Manag. (2010)
Keyphrases
- supply chain
- supply chain management
- customer relationship management
- knowledge discovery
- case study
- design process
- data mining
- relationship management
- user interface
- bullwhip effect
- inventory control
- data mining technology
- cost savings
- quantity discount
- decision making
- databases
- multiagent based simulation
- service level
- data mining applications
- data mining techniques
- supplier selection
- knowledge management
- software engineering
- optimal solution
- real world