Chatbots for Robotic Process Automation: Investigating Perceived Trust and User Satisfaction.

Alessandro Casadei Stephan Schlögl Markus Bergmann

Published in: CoRR (2023)

Keyphrases

internet shopping
user satisfaction
process automation
service quality
customer satisfaction
information systems
software evolution
service oriented architecture
perceived usefulness
information quality
structural equation modeling
service oriented
workflow management systems
objective measures