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The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market.

Bidit Lal DeyWafi Al-KaraghouliStanimir MinovMujahid Mohiuddin BabuAngela AyiosSyed Sardar MahammadBen Binsardi
Published in: Inf. Syst. Manag. (2020)
Keyphrases
  • customer satisfaction
  • customer retention
  • real time
  • service quality
  • marketing strategies
  • databases
  • mobile phone
  • stock market
  • information quality
  • user information satisfaction