Smart Journey Mining for Improved Service Quality.
Ragnhild HalvorsrudFelix MannhardtEinar Broch JohnsenSilvia Lizeth Tapia TarifaPublished in: SCC (2021)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- information systems
- competitive advantage
- information quality
- online shopping
- competitive environment
- quality of service
- knowledge discovery
- user satisfaction
- frequent patterns
- data mining methods
- data mining techniques
- sequential patterns
- database
- end users
- information technology
- database systems
- data mining
- technology acceptance
- real time