Applying social network analysis on customer complaint handling.
Agnieszka Sitko-LutekSupakij ChuancharoenArkhom SukpitikulKongkiti PhusavatPublished in: Ind. Manag. Data Syst. (2010)
Keyphrases
- social network analysis
- social networks
- network analysis
- link prediction
- graph theory
- complex networks
- web mining
- technology enhanced learning
- key players
- community discovery
- communication patterns
- centrality measures
- mining and social network analysis
- online social networking
- link discovery
- criminal networks
- social network data
- interaction patterns
- fraud detection
- social media
- terrorist networks
- markov chain