Exploring the Vendor's Process Model in Information Technology Outsourcing.
Jae-Nam LeePublished in: Commun. Assoc. Inf. Syst. (2008)
Keyphrases
- process model
- information technology
- business process
- process mining
- information systems
- business processes
- petri net
- knowledge management
- software process
- business process models
- researchers and practitioners
- government agencies
- formal models
- control flow
- case study
- event logs
- crisp dm
- workflow technology
- service providers
- knowledge base