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Understanding quality requirements in knowledge intensive service systems.
Ye Wang
Jie Sun
Liping Zhao
Xinyu Wang
Xiaohu Yang
Aleksander J. Kavs
Published in:
Int. J. Serv. Technol. Manag. (2011)
Keyphrases
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knowledge intensive
service systems
knowledge acquisition
service level
knowledge management
information technology
service oriented
law enforcement
human resources
object oriented
web applications
web technologies
electronic commerce