Integrated capacity allocation policies for a production service system with two-class customers and items.
Kangzhou WangZhibin JiangGuowei LiJin CaoPublished in: CASE (2013)
Keyphrases
- allocation policies
- allocation policy
- service providers
- optimal capacity
- processor sharing
- customer service
- customer satisfaction
- limited capacity
- service systems
- service requirements
- revenue management
- service quality
- service times
- call center
- single server
- monte carlo simulation
- dynamic resource allocation
- web services
- single server queue
- steady state
- resource allocation