Do Noisy Customer Reviews Discourage Platform Sellers? Empirical Analysis of an Online Solar Marketplace.
Herbie HuangNur SunarJayashankar M. SwaminathanRahul RoyPublished in: Manuf. Serv. Oper. Manag. (2023)
Keyphrases
- empirical analysis
- customer reviews
- empirical studies
- opinion mining
- electronic marketplaces
- real time
- product reviews
- theoretical analysis
- online auctions
- electronic commerce
- product features
- listed companies
- online product reviews
- search costs
- online marketplaces
- positive or negative
- comparison shopping
- customer satisfaction
- sentiment analysis
- generative model
- response time
- machine learning